eSentire MDR VS ReliaQuest MDR

ReliaQuest's team have 2-3 years of experience, and their approach leans heavily on automated response. Their overemphasis on automation in response falls short for customers seeking a fully managed MDR solution. The lack of expertise and human-led threat investigation can leave you exposed to more sophisticated threats and attackers.

Our 24/7 SOC Cyber Analysts are an extension of your team. With an average tenure of 6 years and a 90%+ retention rate, our technical team proudly holds advanced certifications including SSCP, CSAP, CISSP, Security+, Network+, Linux+, Server+, and more. As part of eSentire MDR, our SOC team provides immediate expertise, peace of mind and hands-on assistance to remediate threats on your behalf when and where you need it. We use automation for process improvement but always have humans in the loop for critical responses.

ReliaQuest MDR relies heavily on automated response, resulting in restricted capabilities in addressing sophisticated endpoint threats. Automation also leads to false positives if not done right.

At eSentire, we believe a multi-signal approach is paramount to protecting your complete attack surface. We ingest high-fidelity data sources from endpoint, network, log, cloud, identity, and vulnerability data that enables complete attack surface visibility.

eSentire owns the R in MDR by disrupting, isolating, and stopping threats on your behalf across your full attack surface with a Mean Time to Contain of less than 15 minutes. We detect in seconds and contain in minutes, so your business is never disrupted.

ReliaQuest does not allow for seamless integration and threat investigation across your existing tech stack with only ~80 supported technologies.

Whereas eSentire offers complete support of your tech investments with over 300 supported integrations. This allows our MDR service to integrate seamlessly with the existing tools and SaaS platforms in your environment for continuous monitoring across your attack surface. We are continuously expanding our multi-signal ingestion capabilities by adding new detections and runbooks for SaaS platforms and enterprise applications.

Threat hunting and playbooks are only available as an additional cost with the ReliaQuest MDR service. Additionally, ReliaQuest's threat hunting services lack the depth of the threat intelligence and the expertise of our Elite Threat Hunters.

The eSentire Threat Response Unit (TRU) is an industry-leading threat research team committed to helping your organization become more resilient. eSentire's TRU team delivers proactive threat intelligence, original threat research, and regularly updates runbooks, detection rules and machine learning models, enabling you to stay ahead of the most advanced cyber threats. Unlimited threat hunting and incident handling from TRU is foundational MDR solution (no hidden add-ons required).

ReliaQuest has a platform first approach automating most security alerts and removes the human completely from the process.

We keep human expertise in the loop, always. Every AI-driven decision is reviewed, refined, and actioned by a SOC expert on your behalf. Our AI empowers our Analysts to operate swiftly and accurately at a scale humans alone can’t match. We don’t offer black box AI; just transparent, expert-backed protection you can trust.

ReliaQuest does not provide comprehensive continuous threat exposure management services like vulnerability scanning, Phishing and Security Awareness Training, CISO and Advisory Services or Penetration testing. These are essential to identify gaps in your environment and build a comprehensive cybersecurity strategy.

At eSentire, we support your end-to-end risk management with strategic services, threat disruption and incident response offerings. Outside of MDR, our services include Continuous Threat Exposure Management Services, and Digital Forensics and Incident Response.